Death Notification Process

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One of the most stressful parts of your job may be providing a death notification.

Death notifications should follow the four step process. Planning, preparation, delivery, and follow up are critical. Death notifications can significantly impact a loved one's grieving process, either positively or negatively.  The cornerstone of the recovery process rests on this initial interaction. Most families can recall a majority of the details of the death notification. They may not remember every word, but the essence of the words and the manner in which they were delivered stay with them forever.2  The delivery of a death notification can affect whether or not a loved one is cooperative moving forward if the death is part of a criminal investigation.  Following up with the next of kin provides an opportunity for them to obtain additional information. 

Every interaction with the decedent’s loved ones can either enhance rapport or degrade it. By following this four step process you can prepare to provide a sensitive death notification with professionalism, dignity, and compassion.

One of the most stressful parts of your job may be providing a death notification. Death notifications should follow the four step process so that you can prepare to provide a sensitive death notification with professionalism, dignity, and compassion.

  1. Plan
  2. Prepare
  3. Deliver
  4. Follow Up